The transfer is planned to take effect on 1st May 2026 (the “transfer date”). Any change to the transfer date will be duly communicated to you.

Upon completion of the transfer, your existing HSBC product portfolio will be replicated at NTB. Your deposit/loans account balances, credit card/overdraft limits and outstanding balances, and equivalent value of the rewards points held at HSBC, as of 30th April 2026, will be transferred to NTB, as applicable.

We will make every reasonable effort to deliver your welcome pack to you before the transfer date. In the meantime, please ensure your contact details such as the postal address, mobile number and email address are updated with HSBC.

Based on your customer segment at HSBC, at the time of transfer, you will be transferred to the NTB’s customer segments as detailed below.
If you are a new customer without any existing relationship at NTB, the below customer segment mapping is applicable to you. If you are an existing customer at NTB, the below customer segment mapping is applicable to you. If you wish to upgrade to the Private Banking / Inner Circle proposition, you can reach out to NTB after the transfer date via your assigned Relationship Manager or our 24-hour Help Desk or the closest NTB branch at your convenience.

Your welcome pack will contain the following:

• Welcome letter
• NTB Private Banking booklet
• Digital onboarding guide
• NTB issued credit card(s), if applicable
• NTB issued debit card(s), if applicable
• NTB issued cheque book, if applicable

Your welcome pack will contain the following:

• Welcome letter
• Digital onboarding guide
• NTB issued credit card(s), if applicable
• NTB issued debit card(s), if applicable
• NTB issued cheque book, if applicable

Please note that the above shall be sent to you as separate deliveries.

Your welcome letter will be in English. If you prefer Sinhala or Tamil version, please contact our 24-hour Help Desk after you receive your welcome letter.

Yes, both HSBC and NTB maintain robust data security and privacy standards. The transfer process will not compromise the safety or confidentiality of your personal or financial information and will remain fully compliant with applicable regulations.

All open disputes and chargeback cases will be transferred to NTB on the transfer date. NTB will coordinate with HSBC to provide a timely resolution to you after the transfer date.

Prior to the transfer, all correspondence relating to your HSBC portfolio will be done using your correspondence details registered with HSBC such as postal address, email and mobile number. This includes delivery of the welcome pack(s) and any other communication. Post transfer, correspondence related to your transferred HSBC portfolio will be done as below.

• Postal & Email Address: Details given to HSBC will be used for future correspondence relating to Credit Cards and your correspondence details existing with NTB will be used for future correspondence relating to all your other products such as Savings, Current, Deposits and Loans accounts.
• Mobile Number: Existing with NTB will be used for future correspondence (transaction alerts, SMS notifications, OTPs, digital banking access etc.) of all your products including credit cards

For any changes or updates on your contact information given to NTB, please contact NTB through your assigned relationship manager or the 24-hour Help Desk or visit your closest NTB branch at your convenience.

Yes, as part of the transfer, your existing HSBC products will be mapped to corresponding NTB products. This will result in new accounts and card numbers.
You will receive a welcome letter from NTB containing the details of your new NTB account(s) and cards(s). The product information mentioned in the welcome letter shall reflect your HSBC portfolio as of 31st December 2025 and any changes made after this date, including the opening or closure of accounts and/or cards, will not be reflected. Details of any newly added products will be communicated to you in due course. If any of your accounts and/or cards with HSBC are closed prior to the transfer to NTB, that closed account/card will not transfer to NTB and the replacement account/card details listed in the welcome letter will also be cancelled.

Yes, your benefits will be aligned to the customer segment you are placed within at NTB. These may include fee waivers, preferential rates, and selected travel and lifestyle privileges.

Click here for PB benefits

Click here for Inner Circle benefits

Click here for Nova benefits

Following the transfer, fees and charges will be applied in line with the NTB tariff structure. These will depend on the customer segment and nature of your account relationship with NTB.

Click here for detailed tariffs

There is no membership charge for Private Banking proposition. However, a 'Below Balance' fee may apply if you do not meet the required membership criteria which is applicable at an Individual portfolio level. You will be exempt from this fee for the first year.

Your dedicated Relationship Manager will connect with you to brief you on the membership criteria and any applicable fees in detail. These charges will be applied only after you have reviewed and agreed to the conditions for becoming a Private Banking member.

NTB will make every effort to retain your existing Relationship Manager to ensure continuity of their service. In the event it is not possible, a new RM will be assigned to you, and you will be informed in advance.

Closer to the transfer date, you will be introduced to your Private Banking Relationship Manager (RM), who will serve as your primary point of contact at NTB for all your banking needs, following the transfer date.

Yes, you should continue to contact your HSBC Relationship Manager for transaction-related matters till the transfer date. Thereafter, all queries should be directed to your NTB Relationship Manager, the contact details of whom will be communicated to you closer to the transfer date.

Transaction limits may vary depending on the customer segment you are assigned to. Please refer to the tariff sheet for the applicable limits based on your customer segment. Click here to view

No, you do not need to visit any NTB branch for the transfer. However,in case of any changes to your personal information (including your mobile number, email address and residential address), we request you to promptly update these, using the usual HSBC channels, to assist with a seamless transfer.

No fees will apply for the transfer of your HSBC portfolio to NTB.

All your loans with outstanding balances and overdraft facilities with limits will be transferred to NTB, as applicable, on the transfer date. Thereafter, you will be required to make regular payments towards these facilities to NTB as per your original terms.

Further details, including balances and payment arrangements, will be communicated to you after the transfer date.

No, your existing HSBC loan agreement will remain legally valid.

However, if any mortgages have been granted to HSBC as security for your existing facilities, you will be required to execute fresh security documents in favor of NTB. We will provide you with all the necessary details and guidance on the next steps, prior to the transfer. You will not be required to bear any costs in relation to the execution of the security documents.

Please refer the table below:

No, your credit history will remain unchanged and will continue under your new NTB loan and/or overdraft account details.

Any existing arrears on your previous account will continue to be reflected as overdue until they are regularized.

All such SIs set up from your HSBC Current or Savings Account prior to the transfer date will be automatically transferred to your corresponding NTB account after the transfer, except the following:

• SIs linked to Foreign Currency or cross-currency accounts
• SI to issue pay order

Please note the following:

• In case of SIs where both the debit and credit accounts are maintained within HSBC and both accounts are transferred to NTB, the SI in the new debiting account at NTB will be automatically updated to reflect the new crediting account number at NTB.
• Details of all existing SIs as on 31-Dec-25 and that have transferred to your NTB accounts, will be provided in your NTB welcome letter. Please note that the details regarding the SIs setup from joint accounts shall be provided in the welcome letter designated to the primary account holder only.
• If any SIs are added/removed between 1-Jan-26 and 30-Apr-26 (both days inclusive), the same will be updated upon transfer of your accounts to NTB on the transfer date.

Please note the following:

• If you have set up an SI, via channels other than mobile banking app / internet banking, at any other bank, including NTB, that previously sent funds to your HSBC account, please update the same to reflect your new NTB account number corresponding to the HSBC account with effect from the transfer date.
• For local or international remittances (e.g.: Inward remittances, fund transfers, periodic credits) notify the sender or institution to use your new NTB account details with effect from the transfer date to avoid delays or rejected transactions.

If your salary is currently credited to your HSBC account, arrangements should be made to have your salary credited to your new NTB account once the account transfer and activation at NTB are completed after the transfer date.

Where applicable, your local monthly pension remittance currently credited to your HSBC account will be reassigned to your newly opened NTB account. This change will automatically happen from the applicable pension cycle in May 2026 with the Department of Pensions, Sri Lanka without any action required from your end.

New NTB debit cards will be issued only for holders of active HSBC accounts who have previously used a debit card. You will receive the welcome letter from NTB before the transfer date containing further details and next steps required from your end. Please note that all debit cards issued by NTB shall be Mastercard.

New NTB cheque books will be issued only for holders of active HSBC current accounts who have previously used a cheque book. You will receive the welcome letter from NTB before the transfer date containing further details and next steps required from your end.
Please note the following:

• Cheques issued under HSBC cheque books will remain valid for 2 months after the transfer date. You will be duly notified of the final date of acceptance of these cheques.
• The number of cheque leaves in your NTB cheque book will be aligned with your existing preference at HSBC, ensuring consistency in your cheque usage.
• As part of the initial issuance, you will be provided with one cheque book. If additional cheque books are required, a fresh request must be submitted through one of the following channels:
  • Nations Direct Mobile Banking App / Internet Banking
  • Any NTB Branch

You can view your transaction history for the period after the transfer via Nations Direct mobile banking / internet banking.

To receive your transaction history for the period prior to the transfer, you may reach out to us upon completion of the transfer.

No, you are not required to sign a new account mandate. Your existing HSBC account mandates will remain legally valid after the transfer to NTB.

However, depending on regulatory or account-specific documentation requirements, NTB will contact you after the transfer date for any additional documentation(s) or clarification(s).

Same signing instructions given to HSBC accounts will get replicated at NTB. If your HSBC joint account currently operates on an "either party to sign" basis, the same operating instructions will be replicated at NTB. Similarly, if you have provided instructions requiring "all joint parties to sign", these instructions will also be replicated at NTB.

Please refer the table below for detailed information about your replacement credit card products: Click here to view all NTB credit card benefits

You will receive detailed instructions for pre-activation, along with your card. We encourage you to pre-activate your card once it is delivered to ensure a seamless experience. You will be duly notified when your card is ready for use, closer to the transfer date.

Prior to the transfer date, credit card payments must be made to HSBC using the usual HSBC payment modes. . From the transfer date onwards, credit card payments must be made to NTB via:

• Nations Direct Mobile Banking app
• FriMi app
• CEFT transfer from any bank
• Over-the-counter payments at NTB branches
• Cash Deposit Machines (CDMs)

Yes, your HSBC credit card limits existing at the time of transfer will be mapped on to your new NTB credit card.

All outstanding balances with HSBC on your credit card will be transferred to NTB on the transfer date. Thereafter, you will be required to settle these balances with NTB, regardless of whether you have activated your NTB credit card or not.

Further details, including balances and servicing arrangements, will be communicated to you after the transfer date.

Until settlement, interest and applicable charges will continue to accrue as per existing terms and conditions. Please settle promptly to avoid additional fees or any impact on your credit history.

Yes, you will be issued corresponding NTB cards against all your HSBC cards (including supplementary cards) existing at the time of transfer.

• For Private Banking customers, the replacement primary card and corresponding supplementary card(s) will be delivered to the primary card holder. The supplementary card holder will receive only the welcome letter from NTB.
• For Inner Circle and Nations Nova customers, the replacement primary card and corresponding supplementary card(s) will be delivered separately.

Your accumulated credit card points / cash back balance will be transferred to NTB on the transfer date. Please refer the below for card-specific details:

HSBC Premier and Enhanced Credit Card: This will be replaced by the NTB Private Banking Mastercard Credit Card.

Your HSBC rewards points balance will be doubled and then transferred to your new NTB Credit Card. This reflects NTB's 2:1 rewards redemption ratio and preserves the full value of your earned reward points.

HSBC Rewards Credit Card: This will be replaced by the NTB Masterworld Credit Card. The rewards loyalty program on your HSBC Credit Card will be converted to a cashback program on this NTB Credit Card.
Your existing reward points on your HSBC Credit Card will be transferred and the equivalent rupee value of same will be automatically credited to your Credit Card in line with HSBC rewards program Terms & Conditions.

HSBC Platinum Cashback & Live+ Credit Card: This will be replaced by the NTB Masterworld Credit Card. Your cashback balance will be transferred to your new NTB credit card. Click here for Further details

You can view your transaction history for the period after the transfer via Nations Direct mobile banking app / internet banking.

To receive your transaction history for the period prior to the transfer, you may reach out to us upon completion of the transfer.

The HSBC Air Miles programme will not continue after the transfer, as NTB has a different loyalty programme.

Your accumulated rewards points at HSBC can only be transferred to FlySmiLes under NTB's Air Miles program, following the transfer.

Reward points can be redeemed for vouchers at partner merchants via the Nations Direct mobile banking app, or for Air Miles, where applicable.

Click here for further details

As part of this transfer, your credit limit, Credit Card outstanding balance, and rewards points (if available) will be transferred to your new NTB Credit Card on the transfer date.

NTB will share the statement with you, indicating the settlement due amount and due date.

Yes, your statement date will remain unchanged, with an additional 20 days (total interest-free period up to 50 days).

No, all credit cards issued by NTB will be Mastercard.

Yes, if your HSBC credit card was issued against a security (e.g. fixed deposit), that security will be transferred to NTB. Once the transfer is complete, NTB will issue your new card on the same secured basis.

Please refer the following for card specific interest rates:

• NTB Private Banking Mastercard Credit Card: 25% p.a.
• All other NTB Mastercard products: 26% p.a.

Please note that the interest-free period at NTB is 50 days. For further details, please refer to the interest calculation method

Please click here for the detailed approach document related to fees and charges.

Yes, you can request a limit enhancement after the transfer. Approval will be subject to NTB's credit evaluation criteria.

The minimum amount will be the amount shown on your monthly statement as the minimum amount payable by the payment due date.

Yes. You can access your HSBC portfolio transferred to NTB through Nations Direct mobile banking app after the transfer date. You are required to register yourself on the Nations Direct mobile banking app, if you are not already registered.

You will receive detailed instructions for pre-activation of Nations Direct mobile banking app, along with your welcome letter, before the transfer date.

We encourage you to pre-activate Nations Direct mobile banking app to ensure a seamless experience. You will be duly notified when your digital banking services are fully available, closer to the transfer date.

Please note that this one-time pre-activation will work NTB’s digital banking platforms including internet banking and mobile banking.

Your HSBC portfolio can be accessed only via the NTB digital banking platforms after the transfer date. HSBC login credentials will not work on the Nations Direct mobile banking app or internet banking.

If you are already registered on the Nations Direct mobile banking app, you may continue using the same NTB credentials to access your HSBC portfolio after the transfer date.

Yes, they will be transferred to NTB, except "British Council". We request you to review the bill payees transferred to your Nations Direct mobile banking app, upon activation. Please note that the names of billers in the Nations Direct mobile banking app will appear as per the table below:

Yes, they will be transferred to NTB, except for the following:

• Payees linked to Axis Bank account
• Payees linked to Bimputh Finance account
• Payees linked to BRAC Lanka Finance account
• Payees registered with Commercial Leasing account
• Payees linked to Foreign Currency Accounts
• Payees linked to payment methods other than CEFT and within-bank payments.

Please note that the payees linked to an HSBC account, which is transferred to NTB, will be automatically updated to reflect the new account numbers at NTB. We request you to review the payees transferred to your Nations Direct mobile banking app, upon activation. Please note that the bank names of payees in the Nations Direct mobile banking app will appear as per the table below:

Yes, from the transfer date you can perform the following transactions using Nations Direct banking app and internet banking: Fund transfers and digital payments

• Rupee fund transfers within NTB
• Rupee fund transfer to payees of other banks
• Credit card payments to NTB credit cards
• Credit card payments to other bank credit cards
• Bill payments for utilities and other registered billers
• Government payments
• LankaQR payments

Card and money management

• Request, activate or instantly block your cards
• Reset your card PIN securely
• View recent account and card transactions
• Track balances across your savings, current accounts, loans, and cards.

Yes, to receive transaction OTPs, you will need to set the required limits within the Nations Direct mobile banking app.

OTPs are automatically enabled for internet banking fund transfers. For other transaction types, such as bill payments and card payments, limits must be manually configured within the Nations Direct Internet Banking platform.

No, the Secure Messages facility offered by HSBC is not available at NTB. However, the service request feature available via Nations Direct mobile banking app and internet banking will allow you to carry out a range of transactions without visiting a branch.

Click here to view all service request options.

At NTB, we maintain a comprehensive data protection and privacy framework that governs how your information is collected, processed, stored, shared and retained. This framework is aligned with applicable laws, regulatory requirements and internationally recognized standards for data protection, confidentiality and information security, and is supported by enterprise-wide governance, risk and assurance oversight.

Access to your data is strictly limited to authorized personnel and systems, based on legitimate business needs, and is subject to continuous monitoring. NTB works only with trusted service providers who are required to meet equivalent data protection and security standards.

Click to view all the features and services available on Nations Direct here.

No, your nominations will not be transferred from HSBC to NTB. Therefore, if you have placed any nominations for your existing accounts held with HSBC, and you wish to replicate these to the corresponding accounts opened for you at NTB, you are required to submit a fresh nomination form to the closest NTB branch. This must be done after the transfer date, once your account transfer and activation at NTB are completed. Please find the relevant nomination forms below:

• Nomination Form – All Accounts
• Nomination Form – Specific Accounts
• Overseas Nomination Form – All Accounts
• Overseas Nomination Form – Specific Products
• Nomination Form – All Accounts (Clergy except Buddhist monks)
• Nomination Form – Specific Accounts (Clergy except Buddhist monks)

Important – The nomination form must be signed at an NTB branch in the presence of two NTB staff members as witnesses, except for overseas nominations where the signing will take place during the video call.

A copy of the nominee's identification document is to be submitted along with the nomination form.

In the event an account specific PoA is granted for the operation of your accounts held with HSBC, you are required to execute a fresh PoA incorporating the powers to operate your new accounts at NTB. The new PoA which is duly registered should be submitted to NTB to enable your attorney to carry out instructions pertaining to your new NTB account(s).

If your Power of Attorney (POA) is not account-specific, please visit any of our branches with the original POA document. Our team will review it and inform you whether the POA is acceptable for your Attorney to provide instructions relating to your new NTB account.

No additional documentation is to be provided for the transfer, unless duly notified by NTB.

Yes, you can visit any NTB branch before the transfer for more information regarding the transfer plans. Upon the completion of the transfer, you can visit any NTB branch to avail NTB's banking services. Currently, there are 90 branches countrywide operating under NTB and fully accessible to you.

Please note that until the transfer date, NTB staff will not be able to address queries specific to your existing HSBC portfolio. For such matters, we request you to contact HSBC.

If you have submitted the WHT declaration to HSBC before the transfer date, the same will be updated to your new accounts at NTB. If not, you will be required to provide a new declaration addressed to NTB (including the new NTB account number) to your closest NTB branch, after the transfer.

You can find the closest NTB branch by clicking here < https://www.nationstrust.com/branches >.

You can find the closest NTB ATM or CRM by clicking here < https://www.nationstrust.com/atms >.

Yes, your NTB card will be accepted by all local bank ATMs.

Yes, please refer to the NTB tariffs.

Click to view

Yes, you can use your NTB ATM card globally. However, in certain special circumstances where your account is governed by specific regulatory guidelines, the card usage will be restricted to Sri Lanka and permitted only for domestic transactions.

Yes, NTB ATMs support other ATM networks.

Yes, cheque deposit boxes are available at all branches. They can be used during banking and non-banking hours.

Cheques will be cleared on the same day, subject to availability of funds and that all other terms are met.

SORT codes are not applicable for banks in Sri Lanka.

IBAN numbers are not applicable for banks in Sri Lanka.

To know about our correspondent banks, please reach out to us.

Yes, safe deposit lockers are available at selected branches for Private Banking customers. Please contact your assigned NTB Relationship Manager after the transfer.

All correspondence relating to your transferred HSBC portfolio will be done via your correspondence details registered with HSBC such as postal address, email and mobile number.

If you are a Sri Lankan national residing overseas and eligible for the NTB Private Banking proposition, you will be eligible to become a PB Global client. A dedicated RM will manage your portfolio and provide the following additional benefits including comprehensive wealth partnering solutions.

• Complimentary airport transfers
• Estate planning services
• Elderly and homecare services
• Medical concierge services
• Handyman services

The Balance-Triggered Standing Instructions (BSIs) linked to your HSBC accounts will be identified as the SWEEP IN/OUT facility at NTB. This is an automatic balance-management process that transfers funds between your current account and savings account to maintain a predefined minimum balance.Transfers always originate from the current account, shifting excess funds to your savings account (Sweep Out), and shifting funds from your savings account to your current account, when the current account balance falls below the required threshold (Sweep In).

• BSIs set up between two savings accounts, or two current accounts will not be enabled. SWEEP IN/OUT can only operate between a current account and a savings account.
• If the BSI process originates from a savings account, it cannot be supported by the NTB SWEEP IN/OUT process and therefore these instructions will not be carried forward after the transfer date.
• Cross-currency arrangements (e.g.: LKR to USD or USD to LKR) are not permitted under NTB's SWEEP IN/OUT facility, and therefore such instructions will be excluded after the transfer date.
• BSIs created between different product types (e.g.: Current account to fixed deposit accounts or other non-savings account/current account combinations) cannot be enabled at NTB. Therefore, instructions will not be carried forward after the transfer date.
• HSBC uses two balance limits (a higher and a lower limit), while NTB uses only one balance limit. If your HSBC instruction has two limits, NTB will use the lower balance limit when setting up the SWEEP IN/OUT facility.
• If your instruction has only a very high balance limit and no lower limit, it cannot be set up at NTB and will therefore not be carried forward after the transfer.
• In the event you require the SWEEP IN/OUT facility, you may set up a new facility through the nearest NTB branch, after the transfer date.

Details of all existing BSIs as on 31-Dec-25 and that have transferred to your NTB accounts, will also be provided in your NTB welcome letter. Please note that the details regarding the BSIs setup from joint accounts shall be provided in the welcome letter designated to the primary account holder only.
If any BSIs are added/removed between 1-Jan-26 and 30-Apr-26 (both days inclusive), the same will be updated upon transfer of your accounts to NTB on the transfer date.

You will receive detailed instructions for pre-activation, along with your card. We encourage you to pre-activate your card once it is delivered to ensure a seamless experience. You will be duly notified when your card is ready for use, closer to the transfer date.

New NTB credit cards will be issued only for holders of active HSBC credit cards active at the time of transfer. You will receive the welcome letter from NTB before the transfer date containing further details and next steps required from your end.

All ESIs set up from your HSBC Current or Savings Account prior to the transfer date will be automatically transferred to your corresponding NTB account after the transfer, except the following:

• ESIs linked to Foreign Currency or cross-currency accounts
• ESIs linked to any payment method other than CEFT and within-bank payments

Please note the following :

1. In case of ESIs where both the debit and credit accounts are maintained within HSBC and both accounts are transferred to NTB, the ESI in the new debiting account at NTB will be automatically updated to reflect the new crediting account number at NTB.


2. We request you to review the ESIs transferred to your Nations Direct mobile banking app and provide acknowledgement. However, please note that ESIs will be processed regardless of whether the Nations Direct mobile banking app has been activated.


3. Details of all existing ESIs as on 31-Dec-25 and that have transferred to your NTB accounts, will also be provided in your NTB welcome letter. Please note that the details regarding the ESIs setup from joint accounts shall be provided in the welcome letter designated to the primary account holder only.


4. If any ESIs are added/removed between 1-Jan-26 and 30-Apr-26 (both days inclusive), the same will be updated upon transfer of your accounts to NTB on the transfer date.


5. You can set up new ESIs after the transfer date via the Nations Direct mobile / internet banking.

Please note the following:

• If you have set up an ESI, via a mobile banking app / internet banking, at any other bank, including NTB, where funds were sent to your HSBC account, please update the same to reflect your new NTB account number which corresponds to the HSBC account with effect from the transfer date.
• Please note that the ESIs set up at your existing NTB accounts, via Nations Direct mobile banking app / internet banking, shall not be automatically updated upon transfer to reflect your new NTB account number which corresponds to your HSBC account.

No, existing daily transaction limits applicable on HSBC mobile banking app and / or internet banking will not be transferred to Nations Direct mobile banking app / internet banking.

Please note that you will not be able to set up daily transaction limits on your Nations Direct mobile banking app / internet banking.

All 7 existing HSBC branches including Premier center will operate as NTB Branches and/or Private Banking Centers, upon completion of the transfer. Thereafter, you can continue accessing your current assigned Premier center or branch as operated under NTB. If you are eligible for the NTB Private Banking proposition, you will be informed of your assigned branch, closer to the transfer date.

HSBC will provide you with your Withholding Tax (WHT) certificate for the financial year 2025/2026 prior to the transfer. If you wish to receive the same certificate after the transfer, please reach out to us after the transfer date.

The children's savings account at HSBC will also be transferred to NTB as part of this transfer.
All children's savings account details will be reflected in the welcome letter issued by NTB to the guardian.
Please note that debit cards issued for children's savings accounts will be delivered separately via courier and will not be included in the initial welcome pack.

Yes, NTB offers the Nations Student File proposition for such customers. Please click here for further details.

Yes, there will be a scheduled blackout period during the transfer process, during which all services will be temporarily unavailable. This includes access to online banking, mobile banking, card-related services, transactions, and any other digital or bank branch-based support/transaction.

We will provide advance notice with the exact date, time, and expected duration of the outage so that you can plan ahead and minimize any inconvenience.

You may contact our 24-hour Help Desk at +94 (0)11 441 4151, or visit any branch within the network at your convenience for more information in relation to the transfer plans.

Please note that until the transfer date, NTB staff cannot address queries specific to your existing HSBC portfolio. For such matters, we request you to contact HSBC.

We will make every reasonable effort to deliver your welcome pack to you before the transfer date. In the meantime, please ensure your contact details such as the postal address, mobile number and email address are updated with HSBC.

Based on your customer segment at HSBC, at the time of transfer, you will be transferred to the NTB’s customer segments as detailed below.
If you are a new customer without any existing relationship at NTB, the below customer segment mapping is applicable to you. If you are an existing customer at NTB, the below customer segment mapping is applicable to you. If you wish to upgrade to the Private Banking / Inner Circle proposition, you can reach out to NTB after the transfer date via your assigned Relationship Manager or our 24-hour Help Desk or the closest NTB branch at your convenience.

Your welcome pack will contain the following:

• Welcome letter
• NTB Private Banking booklet
• Digital onboarding guide
• NTB issued credit card(s), if applicable
• NTB issued debit card(s), if applicable
• NTB issued cheque book, if applicable

Your welcome letter will be in English. If you prefer Sinhala or Tamil version, please contact our 24-hour Help Desk after you receive your welcome letter.

All open disputes and chargeback cases will be transferred to NTB on the transfer date. NTB will coordinate with HSBC to provide a timely resolution to you after the transfer date.

Prior to the transfer, all correspondence relating to your HSBC portfolio will be done using your correspondence details registered with HSBC such as postal address, email and mobile number. This includes delivery of the welcome pack(s) and any other communication. Post transfer, correspondence related to your transferred HSBC portfolio will be done as below.

• Postal & Email Address: Details given to HSBC will be used for future correspondence relating to Credit Cards and your correspondence details existing with NTB will be used for future correspondence relating to all your other products such as Savings, Current, Deposits and Loans accounts.
• Mobile Number: Existing with NTB will be used for future correspondence (transaction alerts, SMS notifications, OTPs, digital banking access etc.) of all your products including credit cards

For any changes or updates on your contact information given to NTB, please contact NTB through your assigned relationship manager or the 24-hour Help Desk or visit your closest NTB branch at your convenience.

Yes, as part of the transfer, your existing HSBC products will be mapped to corresponding NTB products. This will result in new accounts and card numbers.
You will receive a welcome letter from NTB containing the details of your new NTB account(s) and cards(s). The product information mentioned in the welcome letter shall reflect your HSBC portfolio as of 31st December 2025 and any changes made after this date, including the opening or closure of accounts and/or cards, will not be reflected. Details of any newly added products will be communicated to you in due course. If any of your accounts and/or cards with HSBC are closed prior to the transfer to NTB, that closed account/card will not transfer to NTB and the replacement account/card details listed in the welcome letter will also be cancelled.

Yes, your benefits will be aligned to the customer segment you are placed within at NTB. These may include fee waivers, preferential rates, and selected travel and lifestyle privileges.

Click here for PB benefits

Click here for Inner Circle benefits

Click here for Nova benefits

Following the transfer, fees and charges will be applied in line with the NTB tariff structure. These will depend on the customer segment and nature of your account relationship with NTB.

Click here for detailed tariffs

There is no membership charge for Private Banking proposition. However, a 'Below Balance' fee may apply if you do not meet the required membership criteria which is applicable at an Individual portfolio level. You will be exempt from this fee for the first year.

Your dedicated Relationship Manager will connect with you to brief you on the membership criteria and any applicable fees in detail. These charges will be applied only after you have reviewed and agreed to the conditions for becoming a Private Banking member.

NTB will make every effort to retain your existing Relationship Manager to ensure continuity of their service. In the event it is not possible, a new RM will be assigned to you, and you will be informed in advance.

Closer to the transfer date, you will be introduced to your Private Banking Relationship Manager (RM), who will serve as your primary point of contact at NTB for all your banking needs, following the transfer date.

Yes, you should continue to contact your HSBC Relationship Manager for transaction-related matters till the transfer date. Thereafter, all queries should be directed to your NTB Relationship Manager, the contact details of whom will be communicated to you closer to the transfer date.

No, you do not need to visit any NTB branch for the transfer. However,in case of any changes to your personal information (including your mobile number, email address and residential address), we request you to promptly update these, using the usual HSBC channels, to assist with a seamless transfer.

No fees will apply for the transfer of your HSBC portfolio to NTB.

All your loans with outstanding balances and overdraft facilities with limits will be transferred to NTB, as applicable, on the transfer date. Thereafter, you will be required to make regular payments towards these facilities to NTB as per your original terms.

Further details, including balances and payment arrangements, will be communicated to you after the transfer date.

No, your existing HSBC loan agreement will remain legally valid.

However, if any mortgages have been granted to HSBC as security for your existing facilities, you will be required to execute fresh security documents in favor of NTB. We will provide you with all the necessary details and guidance on the next steps, prior to the transfer. You will not be required to bear any costs in relation to the execution of the security documents.

Please refer the table below:

No, your credit history will remain unchanged and will continue under your new NTB loan and/or overdraft account details.

Any existing arrears on your previous account will continue to be reflected as overdue until they are regularized.

All such SIs set up from your HSBC Current or Savings Account prior to the transfer date will be automatically transferred to your corresponding NTB account after the transfer, except the following:

• SIs linked to Foreign Currency or cross-currency accounts
• SI to issue pay order

Please note the following:

• In case of SIs where both the debit and credit accounts are maintained within HSBC and both accounts are transferred to NTB, the SI in the new debiting account at NTB will be automatically updated to reflect the new crediting account number at NTB.
• Details of all existing SIs as on 31-Dec-25 and that have transferred to your NTB accounts, will be provided in your NTB welcome letter. Please note that the details regarding the SIs setup from joint accounts shall be provided in the welcome letter designated to the primary account holder only.
• If any SIs are added/removed between 1-Jan-26 and 30-Apr-26 (both days inclusive), the same will be updated upon transfer of your accounts to NTB on the transfer date.

Please note the following:

• If you have set up an SI, via channels other than mobile banking app / internet banking, at any other bank, including NTB, that previously sent funds to your HSBC account, please update the same to reflect your new NTB account number corresponding to the HSBC account with effect from the transfer date.
• For local or international remittances (e.g.: Inward remittances, fund transfers, periodic credits) notify the sender or institution to use your new NTB account details with effect from the transfer date to avoid delays or rejected transactions.

If your salary is currently credited to your HSBC account, arrangements should be made to have your salary credited to your new NTB account once the account transfer and activation at NTB are completed after the transfer date.

Where applicable, your local monthly pension remittance currently credited to your HSBC account will be reassigned to your newly opened NTB account. This change will automatically happen from the applicable pension cycle in May 2026 with the Department of Pensions, Sri Lanka without any action required from your end.

New NTB debit cards will be issued only for holders of active HSBC accounts who have previously used a debit card. You will receive the welcome letter from NTB before the transfer date containing further details and next steps required from your end. Please note that all debit cards issued by NTB shall be Mastercard.

New NTB cheque books will be issued only for holders of active HSBC current accounts who have previously used a cheque book. You will receive the welcome letter from NTB before the transfer date containing further details and next steps required from your end.
Please note the following:

• Cheques issued under HSBC cheque books will remain valid for 2 months after the transfer date. You will be duly notified of the final date of acceptance of these cheques.
• The number of cheque leaves in your NTB cheque book will be aligned with your existing preference at HSBC, ensuring consistency in your cheque usage.
• As part of the initial issuance, you will be provided with one cheque book. If additional cheque books are required, a fresh request must be submitted through one of the following channels:
  • Nations Direct Mobile Banking App / Internet Banking
  • Any NTB Branch

You can view your transaction history for the period after the transfer via Nations Direct mobile banking / internet banking.

To receive your transaction history for the period prior to the transfer, you may reach out to us upon completion of the transfer.

No, you are not required to sign a new account mandate. Your existing HSBC account mandates will remain legally valid after the transfer to NTB.

However, depending on regulatory or account-specific documentation requirements, NTB will contact you after the transfer date for any additional documentation(s) or clarification(s).

Same signing instructions given to HSBC accounts will get replicated at NTB. If your HSBC joint account currently operates on an "either party to sign" basis, the same operating instructions will be replicated at NTB. Similarly, if you have provided instructions requiring "all joint parties to sign", these instructions will also be replicated at NTB.

Please refer the table below for detailed information about your replacement credit card products: Click here to view all NTB credit card benefits

You will receive detailed instructions for pre-activation, along with your card. We encourage you to pre-activate your card once it is delivered to ensure a seamless experience. You will be duly notified when your card is ready for use, closer to the transfer date.

Prior to the transfer date, credit card payments must be made to HSBC using the usual HSBC payment modes. . From the transfer date onwards, credit card payments must be made to NTB via:

• Nations Direct Mobile Banking app
• FriMi app
• CEFT transfer from any bank
• Over-the-counter payments at NTB branches
• Cash Deposit Machines (CDMs)

Yes, your HSBC credit card limits existing at the time of transfer will be mapped on to your new NTB credit card.

All outstanding balances with HSBC on your credit card will be transferred to NTB on the transfer date. Thereafter, you will be required to settle these balances with NTB, regardless of whether you have activated your NTB credit card or not.

Further details, including balances and servicing arrangements, will be communicated to you after the transfer date.

Until settlement, interest and applicable charges will continue to accrue as per existing terms and conditions. Please settle promptly to avoid additional fees or any impact on your credit history.

Yes, you will be issued corresponding NTB cards against all your HSBC cards (including supplementary cards) existing at the time of transfer.

• For Private Banking customers, the replacement primary card and corresponding supplementary card(s) will be delivered to the primary card holder. The supplementary card holder will receive only the welcome letter from NTB.
• For Inner Circle and Nations Nova customers, the replacement primary card and corresponding supplementary card(s) will be delivered separately.

Your accumulated credit card points / cash back balance will be transferred to NTB on the transfer date. Please refer the below for card-specific details:

HSBC Premier and Enhanced Credit Card: This will be replaced by the NTB Private Banking Mastercard Credit Card.

Your HSBC rewards points balance will be doubled and then transferred to your new NTB Credit Card. This reflects NTB's 2:1 rewards redemption ratio and preserves the full value of your earned reward points.

HSBC Rewards Credit Card: This will be replaced by the NTB Masterworld Credit Card. The rewards loyalty program on your HSBC Credit Card will be converted to a cashback program on this NTB Credit Card.
Your existing reward points on your HSBC Credit Card will be transferred and the equivalent rupee value of same will be automatically credited to your Credit Card in line with HSBC rewards program Terms & Conditions.

HSBC Platinum Cashback & Live+ Credit Card: This will be replaced by the NTB Masterworld Credit Card. Your cashback balance will be transferred to your new NTB credit card. Click here for Further details

You can view your transaction history for the period after the transfer via Nations Direct mobile banking app / internet banking.

To receive your transaction history for the period prior to the transfer, you may reach out to us upon completion of the transfer.

The HSBC Air Miles programme will not continue after the transfer, as NTB has a different loyalty programme.

Your accumulated rewards points at HSBC can only be transferred to FlySmiLes under NTB's Air Miles program, following the transfer.

Reward points can be redeemed for vouchers at partner merchants via the Nations Direct mobile banking app, or for Air Miles, where applicable.

Click here for further details

As part of this transfer, your credit limit, Credit Card outstanding balance, and rewards points (if available) will be transferred to your new NTB Credit Card on the transfer date.

NTB will share the statement with you, indicating the settlement due amount and due date.

Yes, your statement date will remain unchanged, with an additional 20 days (total interest-free period up to 50 days).

No, all credit cards issued by NTB will be Mastercard.

Yes, if your HSBC credit card was issued against a security (e.g. fixed deposit), that security will be transferred to NTB. Once the transfer is complete, NTB will issue your new card on the same secured basis.

Please refer the following for card specific interest rates:

• NTB Private Banking Mastercard Credit Card: 25% p.a.
• All other NTB Mastercard products: 26% p.a.

Please note that the interest-free period at NTB is 50 days. For further details, please refer to the interest calculation method

Please click here for the detailed approach document related to fees and charges.

Yes, you can request a limit enhancement after the transfer. Approval will be subject to NTB's credit evaluation criteria.

The minimum amount will be the amount shown on your monthly statement as the minimum amount payable by the payment due date.

Yes. You can access your HSBC portfolio transferred to NTB through Nations Direct mobile banking app after the transfer date. You are required to register yourself on the Nations Direct mobile banking app, if you are not already registered.

You will receive detailed instructions for pre-activation of Nations Direct mobile banking app, along with your welcome letter, before the transfer date.

We encourage you to pre-activate Nations Direct mobile banking app to ensure a seamless experience. You will be duly notified when your digital banking services are fully available, closer to the transfer date.

Please note that this one-time pre-activation will work NTB’s digital banking platforms including internet banking and mobile banking.

Your HSBC portfolio can be accessed only via the NTB digital banking platforms after the transfer date. HSBC login credentials will not work on the Nations Direct mobile banking app or internet banking.

If you are already registered on the Nations Direct mobile banking app, you may continue using the same NTB credentials to access your HSBC portfolio after the transfer date.

Yes, they will be transferred to NTB, except "British Council". We request you to review the bill payees transferred to your Nations Direct mobile banking app, upon activation. Please note that the names of billers in the Nations Direct mobile banking app will appear as per the table below:

Yes, they will be transferred to NTB, except for the following:

• Payees linked to Axis Bank account
• Payees linked to Bimputh Finance account
• Payees linked to BRAC Lanka Finance account
• Payees registered with Commercial Leasing account
• Payees linked to Foreign Currency Accounts
• Payees linked to payment methods other than CEFT and within-bank payments.

Please note that the payees linked to an HSBC account, which is transferred to NTB, will be automatically updated to reflect the new account numbers at NTB. We request you to review the payees transferred to your Nations Direct mobile banking app, upon activation. Please note that the bank names of payees in the Nations Direct mobile banking app will appear as per the table below:

Yes, from the transfer date you can perform the following transactions using Nations Direct banking app and internet banking: Fund transfers and digital payments

• Rupee fund transfers within NTB
• Rupee fund transfer to payees of other banks
• Credit card payments to NTB credit cards
• Credit card payments to other bank credit cards
• Bill payments for utilities and other registered billers
• Government payments
• LankaQR payments

Card and money management

• Request, activate or instantly block your cards
• Reset your card PIN securely
• View recent account and card transactions
• Track balances across your savings, current accounts, loans, and cards.

Yes, to receive transaction OTPs, you will need to set the required limits within the Nations Direct mobile banking app.

OTPs are automatically enabled for internet banking fund transfers. For other transaction types, such as bill payments and card payments, limits must be manually configured within the Nations Direct Internet Banking platform.

Click to view all the features and services available on Nations Direct here.

No, your nominations will not be transferred from HSBC to NTB. Therefore, if you have placed any nominations for your existing accounts held with HSBC, and you wish to replicate these to the corresponding accounts opened for you at NTB, you are required to submit a fresh nomination form to the closest NTB branch. This must be done after the transfer date, once your account transfer and activation at NTB are completed. Please find the relevant nomination forms below:

• Nomination Form – All Accounts
• Nomination Form – Specific Accounts
• Overseas Nomination Form – All Accounts
• Overseas Nomination Form – Specific Products
• Nomination Form – All Accounts (Clergy except Buddhist monks)
• Nomination Form – Specific Accounts (Clergy except Buddhist monks)

Important – The nomination form must be signed at an NTB branch in the presence of two NTB staff members as witnesses, except for overseas nominations where the signing will take place during the video call.

A copy of the nominee's identification document is to be submitted along with the nomination form.

In the event an account specific PoA is granted for the operation of your accounts held with HSBC, you are required to execute a fresh PoA incorporating the powers to operate your new accounts at NTB. The new PoA which is duly registered should be submitted to NTB to enable your attorney to carry out instructions pertaining to your new NTB account(s).

No additional documentation is to be provided for the transfer, unless duly notified by NTB.

Yes, you can visit any NTB branch before the transfer for more information regarding the transfer plans. Upon the completion of the transfer, you can visit any NTB branch to avail NTB's banking services. Currently, there are 90 branches countrywide operating under NTB and fully accessible to you.

Please note that until the transfer date, NTB staff will not be able to address queries specific to your existing HSBC portfolio. For such matters, we request you to contact HSBC.

If you have submitted the WHT declaration to HSBC before the transfer date, the same will be updated to your new accounts at NTB. If not, you will be required to provide a new declaration addressed to NTB (including the new NTB account number) to your closest NTB branch, after the transfer.

All correspondence relating to your transferred HSBC portfolio will be done via your correspondence details registered with HSBC such as postal address, email and mobile number.

If you are a Sri Lankan national residing overseas and eligible for the NTB Private Banking proposition, you will be eligible to become a PB Global client. A dedicated RM will manage your portfolio and provide the following additional benefits including comprehensive wealth partnering solutions.

• Complimentary airport transfers
• Estate planning services
• Elderly and homecare services
• Medical concierge services
• Handyman services

The Balance-Triggered Standing Instructions (BSIs) linked to your HSBC accounts will be identified as the SWEEP IN/OUT facility at NTB. This is an automatic balance-management process that transfers funds between your current account and savings account to maintain a predefined minimum balance.Transfers always originate from the current account, shifting excess funds to your savings account (Sweep Out), and shifting funds from your savings account to your current account, when the current account balance falls below the required threshold (Sweep In).

• BSIs set up between two savings accounts, or two current accounts will not be enabled. SWEEP IN/OUT can only operate between a current account and a savings account.
• If the BSI process originates from a savings account, it cannot be supported by the NTB SWEEP IN/OUT process and therefore these instructions will not be carried forward after the transfer date.
• Cross-currency arrangements (e.g.: LKR to USD or USD to LKR) are not permitted under NTB's SWEEP IN/OUT facility, and therefore such instructions will be excluded after the transfer date.
• BSIs created between different product types (e.g.: Current account to fixed deposit accounts or other non-savings account/current account combinations) cannot be enabled at NTB. Therefore, instructions will not be carried forward after the transfer date.
• HSBC uses two balance limits (a higher and a lower limit), while NTB uses only one balance limit. If your HSBC instruction has two limits, NTB will use the lower balance limit when setting up the SWEEP IN/OUT facility.
• If your instruction has only a very high balance limit and no lower limit, it cannot be set up at NTB and will therefore not be carried forward after the transfer.
• In the event you require the SWEEP IN/OUT facility, you may set up a new facility through the nearest NTB branch, after the transfer date.

Details of all existing BSIs as on 31-Dec-25 and that have transferred to your NTB accounts, will also be provided in your NTB welcome letter. Please note that the details regarding the BSIs setup from joint accounts shall be provided in the welcome letter designated to the primary account holder only.
If any BSIs are added/removed between 1-Jan-26 and 30-Apr-26 (both days inclusive), the same will be updated upon transfer of your accounts to NTB on the transfer date.

You will receive detailed instructions for pre-activation, along with your card. We encourage you to pre-activate your card once it is delivered to ensure a seamless experience. You will be duly notified when your card is ready for use, closer to the transfer date.

New NTB credit cards will be issued only for holders of active HSBC credit cards active at the time of transfer. You will receive the welcome letter from NTB before the transfer date containing further details and next steps required from your end.

All ESIs set up from your HSBC Current or Savings Account prior to the transfer date will be automatically transferred to your corresponding NTB account after the transfer, except the following:

• ESIs linked to Foreign Currency or cross-currency accounts
• ESIs linked to any payment method other than CEFT and within-bank payments

Please note the following :

1. In case of ESIs where both the debit and credit accounts are maintained within HSBC and both accounts are transferred to NTB, the ESI in the new debiting account at NTB will be automatically updated to reflect the new crediting account number at NTB.


2. We request you to review the ESIs transferred to your Nations Direct mobile banking app and provide acknowledgement. However, please note that ESIs will be processed regardless of whether the Nations Direct mobile banking app has been activated.


3. Details of all existing ESIs as on 31-Dec-25 and that have transferred to your NTB accounts, will also be provided in your NTB welcome letter. Please note that the details regarding the ESIs setup from joint accounts shall be provided in the welcome letter designated to the primary account holder only.


4. If any ESIs are added/removed between 1-Jan-26 and 30-Apr-26 (both days inclusive), the same will be updated upon transfer of your accounts to NTB on the transfer date.


5. You can set up new ESIs after the transfer date via the Nations Direct mobile / internet banking.

Please note the following:

• If you have set up an ESI, via a mobile banking app / internet banking, at any other bank, including NTB, where funds were sent to your HSBC account, please update the same to reflect your new NTB account number which corresponds to the HSBC account with effect from the transfer date.
• Please note that the ESIs set up at your existing NTB accounts, via Nations Direct mobile banking app / internet banking, shall not be automatically updated upon transfer to reflect your new NTB account number which corresponds to your HSBC account.

No, existing daily transaction limits applicable on HSBC mobile banking app and / or internet banking will not be transferred to Nations Direct mobile banking app / internet banking.

Please note that you will not be able to set up daily transaction limits on your Nations Direct mobile banking app / internet banking.

All 7 existing HSBC branches including Premier center will operate as NTB Branches and/or Private Banking Centers, upon completion of the transfer. Thereafter, you can continue accessing your current assigned Premier center or branch as operated under NTB. If you are eligible for the NTB Private Banking proposition, you will be informed of your assigned branch, closer to the transfer date.

You may contact our 24-hour Help Desk at +94 (0)11 441 4151, or visit any branch within the network at your convenience for more information in relation to the transfer plans.

Please note that until the transfer date, NTB staff cannot address queries specific to your existing HSBC portfolio. For such matters, we request you to contact HSBC.

We will make every reasonable effort to deliver your welcome pack to you before the transfer date. In the meantime, please ensure your contact details such as the postal address, mobile number and email address are updated with HSBC.

Based on your customer segment at HSBC, at the time of transfer, you will be transferred to the NTB’s customer segments as detailed below.
If you are a new customer without any existing relationship at NTB, the below customer segment mapping is applicable to you. If you are an existing customer at NTB, the below customer segment mapping is applicable to you. If you wish to upgrade to the Private Banking / Inner Circle proposition, you can reach out to NTB after the transfer date via your assigned Relationship Manager or our 24-hour Help Desk or the closest NTB branch at your convenience.

Your welcome letter will be in English. If you prefer Sinhala or Tamil version, please contact our 24-hour Help Desk after you receive your welcome letter.

All open disputes and chargeback cases will be transferred to NTB on the transfer date. NTB will coordinate with HSBC to provide a timely resolution to you after the transfer date.

Prior to the transfer, all correspondence relating to your HSBC portfolio will be done using your correspondence details registered with HSBC such as postal address, email and mobile number. This includes delivery of the welcome pack(s) and any other communication. Post transfer, correspondence related to your transferred HSBC portfolio will be done as below.

• Postal & Email Address: Details given to HSBC will be used for future correspondence relating to Credit Cards and your correspondence details existing with NTB will be used for future correspondence relating to all your other products such as Savings, Current, Deposits and Loans accounts.
• Mobile Number: Existing with NTB will be used for future correspondence (transaction alerts, SMS notifications, OTPs, digital banking access etc.) of all your products including credit cards

For any changes or updates on your contact information given to NTB, please contact NTB through your assigned relationship manager or the 24-hour Help Desk or visit your closest NTB branch at your convenience.

Yes, as part of the transfer, your existing HSBC products will be mapped to corresponding NTB products. This will result in new accounts and card numbers.
You will receive a welcome letter from NTB containing the details of your new NTB account(s) and cards(s). The product information mentioned in the welcome letter shall reflect your HSBC portfolio as of 31st December 2025 and any changes made after this date, including the opening or closure of accounts and/or cards, will not be reflected. Details of any newly added products will be communicated to you in due course. If any of your accounts and/or cards with HSBC are closed prior to the transfer to NTB, that closed account/card will not transfer to NTB and the replacement account/card details listed in the welcome letter will also be cancelled.

Yes, your benefits will be aligned to the customer segment you are placed within at NTB. These may include fee waivers, preferential rates, and selected travel and lifestyle privileges.

Click here for PB benefits

Click here for Inner Circle benefits

Click here for Nova benefits

Following the transfer, fees and charges will be applied in line with the NTB tariff structure. These will depend on the customer segment and nature of your account relationship with NTB.

Click here for detailed tariffs

No, you do not need to visit any NTB branch for the transfer. However,in case of any changes to your personal information (including your mobile number, email address and residential address), we request you to promptly update these, using the usual HSBC channels, to assist with a seamless transfer.

No fees will apply for the transfer of your HSBC portfolio to NTB.

All your loans with outstanding balances and overdraft facilities with limits will be transferred to NTB, as applicable, on the transfer date. Thereafter, you will be required to make regular payments towards these facilities to NTB as per your original terms.

Further details, including balances and payment arrangements, will be communicated to you after the transfer date.

You can view your transaction history for the period after the transfer via Nations Direct mobile banking / internet banking.

To receive your transaction history for the period prior to the transfer, you may reach out to us upon completion of the transfer.

No, you are not required to sign a new account mandate. Your existing HSBC account mandates will remain legally valid after the transfer to NTB.

However, depending on regulatory or account-specific documentation requirements, NTB will contact you after the transfer date for any additional documentation(s) or clarification(s).

Please refer the table below for detailed information about your replacement credit card products: Click here to view all NTB credit card benefits

You will receive detailed instructions for pre-activation, along with your card. We encourage you to pre-activate your card once it is delivered to ensure a seamless experience. You will be duly notified when your card is ready for use, closer to the transfer date.

Prior to the transfer date, credit card payments must be made to HSBC using the usual HSBC payment modes. . From the transfer date onwards, credit card payments must be made to NTB via:

• Nations Direct Mobile Banking app
• FriMi app
• CEFT transfer from any bank
• Over-the-counter payments at NTB branches
• Cash Deposit Machines (CDMs)

Yes, your HSBC credit card limits existing at the time of transfer will be mapped on to your new NTB credit card.

All outstanding balances with HSBC on your credit card will be transferred to NTB on the transfer date. Thereafter, you will be required to settle these balances with NTB, regardless of whether you have activated your NTB credit card or not.

Further details, including balances and servicing arrangements, will be communicated to you after the transfer date.

Until settlement, interest and applicable charges will continue to accrue as per existing terms and conditions. Please settle promptly to avoid additional fees or any impact on your credit history.

Yes, you will be issued corresponding NTB cards against all your HSBC cards (including supplementary cards) existing at the time of transfer.

• For Private Banking customers, the replacement primary card and corresponding supplementary card(s) will be delivered to the primary card holder. The supplementary card holder will receive only the welcome letter from NTB.
• For Inner Circle and Nations Nova customers, the replacement primary card and corresponding supplementary card(s) will be delivered separately.

Your accumulated credit card points / cash back balance will be transferred to NTB on the transfer date. Please refer the below for card-specific details:

HSBC Premier and Enhanced Credit Card: This will be replaced by the NTB Private Banking Mastercard Credit Card.

Your HSBC rewards points balance will be doubled and then transferred to your new NTB Credit Card. This reflects NTB's 2:1 rewards redemption ratio and preserves the full value of your earned reward points.

HSBC Rewards Credit Card: This will be replaced by the NTB Masterworld Credit Card. The rewards loyalty program on your HSBC Credit Card will be converted to a cashback program on this NTB Credit Card.
Your existing reward points on your HSBC Credit Card will be transferred and the equivalent rupee value of same will be automatically credited to your Credit Card in line with HSBC rewards program Terms & Conditions.

HSBC Platinum Cashback & Live+ Credit Card: This will be replaced by the NTB Masterworld Credit Card. Your cashback balance will be transferred to your new NTB credit card. Click here for Further details

You can view your transaction history for the period after the transfer via Nations Direct mobile banking app / internet banking.

To receive your transaction history for the period prior to the transfer, you may reach out to us upon completion of the transfer.

The HSBC Air Miles programme will not continue after the transfer, as NTB has a different loyalty programme.

Your accumulated rewards points at HSBC can only be transferred to FlySmiLes under NTB's Air Miles program, following the transfer.

Reward points can be redeemed for vouchers at partner merchants via the Nations Direct mobile banking app, or for Air Miles, where applicable.

Click here for further details

As part of this transfer, your credit limit, Credit Card outstanding balance, and rewards points (if available) will be transferred to your new NTB Credit Card on the transfer date.

NTB will share the statement with you, indicating the settlement due amount and due date.

Yes, your statement date will remain unchanged, with an additional 20 days (total interest-free period up to 50 days).

No, all credit cards issued by NTB will be Mastercard.

Yes, if your HSBC credit card was issued against a security (e.g. fixed deposit), that security will be transferred to NTB. Once the transfer is complete, NTB will issue your new card on the same secured basis.

Please refer the following for card specific interest rates:

• NTB Private Banking Mastercard Credit Card: 25% p.a.
• All other NTB Mastercard products: 26% p.a.

Please note that the interest-free period at NTB is 50 days. For further details, please refer to the interest calculation method

Please click here for the detailed approach document related to fees and charges.

Yes, you can request a limit enhancement after the transfer. Approval will be subject to NTB's credit evaluation criteria.

The minimum amount will be the amount shown on your monthly statement as the minimum amount payable by the payment due date.

Yes. You can access your HSBC portfolio transferred to NTB through Nations Direct mobile banking app after the transfer date. You are required to register yourself on the Nations Direct mobile banking app, if you are not already registered.

You will receive detailed instructions for pre-activation of Nations Direct mobile banking app, along with your welcome letter, before the transfer date.

We encourage you to pre-activate Nations Direct mobile banking app to ensure a seamless experience. You will be duly notified when your digital banking services are fully available, closer to the transfer date.

Please note that this one-time pre-activation will work NTB’s digital banking platforms including internet banking and mobile banking.

Your HSBC portfolio can be accessed only via the NTB digital banking platforms after the transfer date. HSBC login credentials will not work on the Nations Direct mobile banking app or internet banking.

If you are already registered on the Nations Direct mobile banking app, you may continue using the same NTB credentials to access your HSBC portfolio after the transfer date.

Yes, they will be transferred to NTB, except "British Council". We request you to review the bill payees transferred to your Nations Direct mobile banking app, upon activation. Please note that the names of billers in the Nations Direct mobile banking app will appear as per the table below:

Yes, they will be transferred to NTB, except for the following:

• Payees linked to Axis Bank account
• Payees linked to Bimputh Finance account
• Payees linked to BRAC Lanka Finance account
• Payees registered with Commercial Leasing account
• Payees linked to Foreign Currency Accounts
• Payees linked to payment methods other than CEFT and within-bank payments.

Please note that the payees linked to an HSBC account, which is transferred to NTB, will be automatically updated to reflect the new account numbers at NTB. We request you to review the payees transferred to your Nations Direct mobile banking app, upon activation. Please note that the bank names of payees in the Nations Direct mobile banking app will appear as per the table below:

Yes, from the transfer date you can perform the following transactions using Nations Direct banking app and internet banking: Fund transfers and digital payments

• Rupee fund transfers within NTB
• Rupee fund transfer to payees of other banks
• Credit card payments to NTB credit cards
• Credit card payments to other bank credit cards
• Bill payments for utilities and other registered billers
• Government payments
• LankaQR payments

Card and money management

• Request, activate or instantly block your cards
• Reset your card PIN securely
• View recent account and card transactions
• Track balances across your savings, current accounts, loans, and cards.

Yes, to receive transaction OTPs, you will need to set the required limits within the Nations Direct mobile banking app.

OTPs are automatically enabled for internet banking fund transfers. For other transaction types, such as bill payments and card payments, limits must be manually configured within the Nations Direct Internet Banking platform.

Click to view all the features and services available on Nations Direct here.

No additional documentation is to be provided for the transfer, unless duly notified by NTB.

Yes, you can visit any NTB branch before the transfer for more information regarding the transfer plans. Upon the completion of the transfer, you can visit any NTB branch to avail NTB's banking services. Currently, there are 90 branches countrywide operating under NTB and fully accessible to you.

Please note that until the transfer date, NTB staff will not be able to address queries specific to your existing HSBC portfolio. For such matters, we request you to contact HSBC.

All correspondence relating to your transferred HSBC portfolio will be done via your correspondence details registered with HSBC such as postal address, email and mobile number.

New NTB credit cards will be issued only for holders of active HSBC credit cards active at the time of transfer. You will receive the welcome letter from NTB before the transfer date containing further details and next steps required from your end.

All 7 existing HSBC branches including Premier center will operate as NTB Branches and/or Private Banking Centers, upon completion of the transfer. Thereafter, you can continue accessing your current assigned Premier center or branch as operated under NTB. If you are eligible for the NTB Private Banking proposition, you will be informed of your assigned branch, closer to the transfer date.

You may contact our 24-hour Help Desk at +94 (0)11 441 4151, or visit any branch within the network at your convenience for more information in relation to the transfer plans.

Please note that until the transfer date, NTB staff cannot address queries specific to your existing HSBC portfolio. For such matters, we request you to contact HSBC.

We will make every reasonable effort to deliver your welcome pack to you before the transfer date. In the meantime, please ensure your contact details such as the postal address, mobile number and email address are updated with HSBC.

Based on your customer segment at HSBC, at the time of transfer, you will be transferred to the NTB’s customer segments as detailed below.
If you are a new customer without any existing relationship at NTB, the below customer segment mapping is applicable to you. If you are an existing customer at NTB, the below customer segment mapping is applicable to you. If you wish to upgrade to the Private Banking / Inner Circle proposition, you can reach out to NTB after the transfer date via your assigned Relationship Manager or our 24-hour Help Desk or the closest NTB branch at your convenience.

Your welcome pack will contain the following:

• Welcome letter
• Digital onboarding guide
• NTB issued credit card(s), if applicable
• NTB issued debit card(s), if applicable
• NTB issued cheque book, if applicable

Please note that the above shall be sent to you as separate deliveries.

Your welcome letter will be in English. If you prefer Sinhala or Tamil version, please contact our 24-hour Help Desk after you receive your welcome letter.

All open disputes and chargeback cases will be transferred to NTB on the transfer date. NTB will coordinate with HSBC to provide a timely resolution to you after the transfer date.

Prior to the transfer, all correspondence relating to your HSBC portfolio will be done using your correspondence details registered with HSBC such as postal address, email and mobile number. This includes delivery of the welcome pack(s) and any other communication. Post transfer, correspondence related to your transferred HSBC portfolio will be done as below.

• Postal & Email Address: Details given to HSBC will be used for future correspondence relating to Credit Cards and your correspondence details existing with NTB will be used for future correspondence relating to all your other products such as Savings, Current, Deposits and Loans accounts.
• Mobile Number: Existing with NTB will be used for future correspondence (transaction alerts, SMS notifications, OTPs, digital banking access etc.) of all your products including credit cards

For any changes or updates on your contact information given to NTB, please contact NTB through your assigned relationship manager or the 24-hour Help Desk or visit your closest NTB branch at your convenience.

Yes, as part of the transfer, your existing HSBC products will be mapped to corresponding NTB products. This will result in new accounts and card numbers.
You will receive a welcome letter from NTB containing the details of your new NTB account(s) and cards(s). The product information mentioned in the welcome letter shall reflect your HSBC portfolio as of 31st December 2025 and any changes made after this date, including the opening or closure of accounts and/or cards, will not be reflected. Details of any newly added products will be communicated to you in due course. If any of your accounts and/or cards with HSBC are closed prior to the transfer to NTB, that closed account/card will not transfer to NTB and the replacement account/card details listed in the welcome letter will also be cancelled.

Yes, your benefits will be aligned to the customer segment you are placed within at NTB. These may include fee waivers, preferential rates, and selected travel and lifestyle privileges.

Click here for PB benefits

Click here for Inner Circle benefits

Click here for Nova benefits

Following the transfer, fees and charges will be applied in line with the NTB tariff structure. These will depend on the customer segment and nature of your account relationship with NTB.

Click here for detailed tariffs

Transaction limits may vary depending on the customer segment you are assigned to. Please refer to the tariff sheet for the applicable limits based on your customer segment. Click here to view

No, you do not need to visit any NTB branch for the transfer. However,in case of any changes to your personal information (including your mobile number, email address and residential address), we request you to promptly update these, using the usual HSBC channels, to assist with a seamless transfer.

No fees will apply for the transfer of your HSBC portfolio to NTB.

All your loans with outstanding balances and overdraft facilities with limits will be transferred to NTB, as applicable, on the transfer date. Thereafter, you will be required to make regular payments towards these facilities to NTB as per your original terms.

Further details, including balances and payment arrangements, will be communicated to you after the transfer date.

No, your existing HSBC loan agreement will remain legally valid.

However, if any mortgages have been granted to HSBC as security for your existing facilities, you will be required to execute fresh security documents in favor of NTB. We will provide you with all the necessary details and guidance on the next steps, prior to the transfer. You will not be required to bear any costs in relation to the execution of the security documents.

Please refer the table below:

No, your credit history will remain unchanged and will continue under your new NTB loan and/or overdraft account details.

Any existing arrears on your previous account will continue to be reflected as overdue until they are regularized.

All such SIs set up from your HSBC Current or Savings Account prior to the transfer date will be automatically transferred to your corresponding NTB account after the transfer, except the following:

• SIs linked to Foreign Currency or cross-currency accounts
• SI to issue pay order

Please note the following:

• In case of SIs where both the debit and credit accounts are maintained within HSBC and both accounts are transferred to NTB, the SI in the new debiting account at NTB will be automatically updated to reflect the new crediting account number at NTB.
• Details of all existing SIs as on 31-Dec-25 and that have transferred to your NTB accounts, will be provided in your NTB welcome letter. Please note that the details regarding the SIs setup from joint accounts shall be provided in the welcome letter designated to the primary account holder only.
• If any SIs are added/removed between 1-Jan-26 and 30-Apr-26 (both days inclusive), the same will be updated upon transfer of your accounts to NTB on the transfer date.

Please note the following:

• If you have set up an SI, via channels other than mobile banking app / internet banking, at any other bank, including NTB, that previously sent funds to your HSBC account, please update the same to reflect your new NTB account number corresponding to the HSBC account with effect from the transfer date.
• For local or international remittances (e.g.: Inward remittances, fund transfers, periodic credits) notify the sender or institution to use your new NTB account details with effect from the transfer date to avoid delays or rejected transactions.

If your salary is currently credited to your HSBC account, arrangements should be made to have your salary credited to your new NTB account once the account transfer and activation at NTB are completed after the transfer date.

Where applicable, your local monthly pension remittance currently credited to your HSBC account will be reassigned to your newly opened NTB account. This change will automatically happen from the applicable pension cycle in May 2026 with the Department of Pensions, Sri Lanka without any action required from your end.

New NTB debit cards will be issued only for holders of active HSBC accounts who have previously used a debit card. You will receive the welcome letter from NTB before the transfer date containing further details and next steps required from your end. Please note that all debit cards issued by NTB shall be Mastercard.

New NTB cheque books will be issued only for holders of active HSBC current accounts who have previously used a cheque book. You will receive the welcome letter from NTB before the transfer date containing further details and next steps required from your end.
Please note the following:

• Cheques issued under HSBC cheque books will remain valid for 2 months after the transfer date. You will be duly notified of the final date of acceptance of these cheques.
• The number of cheque leaves in your NTB cheque book will be aligned with your existing preference at HSBC, ensuring consistency in your cheque usage.
• As part of the initial issuance, you will be provided with one cheque book. If additional cheque books are required, a fresh request must be submitted through one of the following channels:
  • Nations Direct Mobile Banking App / Internet Banking
  • Any NTB Branch

You can view your transaction history for the period after the transfer via Nations Direct mobile banking / internet banking.

To receive your transaction history for the period prior to the transfer, you may reach out to us upon completion of the transfer.

No, you are not required to sign a new account mandate. Your existing HSBC account mandates will remain legally valid after the transfer to NTB.

However, depending on regulatory or account-specific documentation requirements, NTB will contact you after the transfer date for any additional documentation(s) or clarification(s).

Same signing instructions given to HSBC accounts will get replicated at NTB. If your HSBC joint account currently operates on an "either party to sign" basis, the same operating instructions will be replicated at NTB. Similarly, if you have provided instructions requiring "all joint parties to sign", these instructions will also be replicated at NTB.

Please refer the table below for detailed information about your replacement credit card products: Click here to view all NTB credit card benefits

You will receive detailed instructions for pre-activation, along with your card. We encourage you to pre-activate your card once it is delivered to ensure a seamless experience. You will be duly notified when your card is ready for use, closer to the transfer date.

Prior to the transfer date, credit card payments must be made to HSBC using the usual HSBC payment modes. . From the transfer date onwards, credit card payments must be made to NTB via:

• Nations Direct Mobile Banking app
• FriMi app
• CEFT transfer from any bank
• Over-the-counter payments at NTB branches
• Cash Deposit Machines (CDMs)

Yes, your HSBC credit card limits existing at the time of transfer will be mapped on to your new NTB credit card.

All outstanding balances with HSBC on your credit card will be transferred to NTB on the transfer date. Thereafter, you will be required to settle these balances with NTB, regardless of whether you have activated your NTB credit card or not.

Further details, including balances and servicing arrangements, will be communicated to you after the transfer date.

Until settlement, interest and applicable charges will continue to accrue as per existing terms and conditions. Please settle promptly to avoid additional fees or any impact on your credit history.

Yes, you will be issued corresponding NTB cards against all your HSBC cards (including supplementary cards) existing at the time of transfer.

• For Private Banking customers, the replacement primary card and corresponding supplementary card(s) will be delivered to the primary card holder. The supplementary card holder will receive only the welcome letter from NTB.
• For Inner Circle and Nations Nova customers, the replacement primary card and corresponding supplementary card(s) will be delivered separately.

Your accumulated credit card points / cash back balance will be transferred to NTB on the transfer date. Please refer the below for card-specific details:

HSBC Premier and Enhanced Credit Card: This will be replaced by the NTB Private Banking Mastercard Credit Card.

Your HSBC rewards points balance will be doubled and then transferred to your new NTB Credit Card. This reflects NTB's 2:1 rewards redemption ratio and preserves the full value of your earned reward points.

HSBC Rewards Credit Card: This will be replaced by the NTB Masterworld Credit Card. The rewards loyalty program on your HSBC Credit Card will be converted to a cashback program on this NTB Credit Card.
Your existing reward points on your HSBC Credit Card will be transferred and the equivalent rupee value of same will be automatically credited to your Credit Card in line with HSBC rewards program Terms & Conditions.

HSBC Platinum Cashback & Live+ Credit Card: This will be replaced by the NTB Masterworld Credit Card. Your cashback balance will be transferred to your new NTB credit card. Click here for Further details

You can view your transaction history for the period after the transfer via Nations Direct mobile banking app / internet banking.

To receive your transaction history for the period prior to the transfer, you may reach out to us upon completion of the transfer.

The HSBC Air Miles programme will not continue after the transfer, as NTB has a different loyalty programme.

Your accumulated rewards points at HSBC can only be transferred to FlySmiLes under NTB's Air Miles program, following the transfer.

Reward points can be redeemed for vouchers at partner merchants via the Nations Direct mobile banking app, or for Air Miles, where applicable.

Click here for further details

As part of this transfer, your credit limit, Credit Card outstanding balance, and rewards points (if available) will be transferred to your new NTB Credit Card on the transfer date.

NTB will share the statement with you, indicating the settlement due amount and due date.

Yes, your statement date will remain unchanged, with an additional 20 days (total interest-free period up to 50 days).

No, all credit cards issued by NTB will be Mastercard.

Yes, if your HSBC credit card was issued against a security (e.g. fixed deposit), that security will be transferred to NTB. Once the transfer is complete, NTB will issue your new card on the same secured basis.

Please refer the following for card specific interest rates:

• NTB Private Banking Mastercard Credit Card: 25% p.a.
• All other NTB Mastercard products: 26% p.a.

Please note that the interest-free period at NTB is 50 days. For further details, please refer to the interest calculation method

Please click here for the detailed approach document related to fees and charges.

Yes, you can request a limit enhancement after the transfer. Approval will be subject to NTB's credit evaluation criteria.

The minimum amount will be the amount shown on your monthly statement as the minimum amount payable by the payment due date.

Yes. You can access your HSBC portfolio transferred to NTB through Nations Direct mobile banking app after the transfer date. You are required to register yourself on the Nations Direct mobile banking app, if you are not already registered.

You will receive detailed instructions for pre-activation of Nations Direct mobile banking app, along with your welcome letter, before the transfer date.

We encourage you to pre-activate Nations Direct mobile banking app to ensure a seamless experience. You will be duly notified when your digital banking services are fully available, closer to the transfer date.

Please note that this one-time pre-activation will work NTB’s digital banking platforms including internet banking and mobile banking.

Your HSBC portfolio can be accessed only via the NTB digital banking platforms after the transfer date. HSBC login credentials will not work on the Nations Direct mobile banking app or internet banking.

If you are already registered on the Nations Direct mobile banking app, you may continue using the same NTB credentials to access your HSBC portfolio after the transfer date.

Yes, they will be transferred to NTB, except "British Council". We request you to review the bill payees transferred to your Nations Direct mobile banking app, upon activation. Please note that the names of billers in the Nations Direct mobile banking app will appear as per the table below:

Yes, they will be transferred to NTB, except for the following:

• Payees linked to Axis Bank account
• Payees linked to Bimputh Finance account
• Payees linked to BRAC Lanka Finance account
• Payees registered with Commercial Leasing account
• Payees linked to Foreign Currency Accounts
• Payees linked to payment methods other than CEFT and within-bank payments.

Please note that the payees linked to an HSBC account, which is transferred to NTB, will be automatically updated to reflect the new account numbers at NTB. We request you to review the payees transferred to your Nations Direct mobile banking app, upon activation. Please note that the bank names of payees in the Nations Direct mobile banking app will appear as per the table below:

Yes, from the transfer date you can perform the following transactions using Nations Direct banking app and internet banking: Fund transfers and digital payments

• Rupee fund transfers within NTB
• Rupee fund transfer to payees of other banks
• Credit card payments to NTB credit cards
• Credit card payments to other bank credit cards
• Bill payments for utilities and other registered billers
• Government payments
• LankaQR payments

Card and money management

• Request, activate or instantly block your cards
• Reset your card PIN securely
• View recent account and card transactions
• Track balances across your savings, current accounts, loans, and cards.

Yes, to receive transaction OTPs, you will need to set the required limits within the Nations Direct mobile banking app.

OTPs are automatically enabled for internet banking fund transfers. For other transaction types, such as bill payments and card payments, limits must be manually configured within the Nations Direct Internet Banking platform.

Click to view all the features and services available on Nations Direct here.

No, your nominations will not be transferred from HSBC to NTB. Therefore, if you have placed any nominations for your existing accounts held with HSBC, and you wish to replicate these to the corresponding accounts opened for you at NTB, you are required to submit a fresh nomination form to the closest NTB branch. This must be done after the transfer date, once your account transfer and activation at NTB are completed. Please find the relevant nomination forms below:

• Nomination Form – All Accounts
• Nomination Form – Specific Accounts
• Overseas Nomination Form – All Accounts
• Overseas Nomination Form – Specific Products
• Nomination Form – All Accounts (Clergy except Buddhist monks)
• Nomination Form – Specific Accounts (Clergy except Buddhist monks)

Important – The nomination form must be signed at an NTB branch in the presence of two NTB staff members as witnesses, except for overseas nominations where the signing will take place during the video call.

A copy of the nominee's identification document is to be submitted along with the nomination form.

In the event an account specific PoA is granted for the operation of your accounts held with HSBC, you are required to execute a fresh PoA incorporating the powers to operate your new accounts at NTB. The new PoA which is duly registered should be submitted to NTB to enable your attorney to carry out instructions pertaining to your new NTB account(s).

No additional documentation is to be provided for the transfer, unless duly notified by NTB.

Yes, you can visit any NTB branch before the transfer for more information regarding the transfer plans. Upon the completion of the transfer, you can visit any NTB branch to avail NTB's banking services. Currently, there are 90 branches countrywide operating under NTB and fully accessible to you.

Please note that until the transfer date, NTB staff will not be able to address queries specific to your existing HSBC portfolio. For such matters, we request you to contact HSBC.

If you have submitted the WHT declaration to HSBC before the transfer date, the same will be updated to your new accounts at NTB. If not, you will be required to provide a new declaration addressed to NTB (including the new NTB account number) to your closest NTB branch, after the transfer.

All correspondence relating to your transferred HSBC portfolio will be done via your correspondence details registered with HSBC such as postal address, email and mobile number.

The Balance-Triggered Standing Instructions (BSIs) linked to your HSBC accounts will be identified as the SWEEP IN/OUT facility at NTB. This is an automatic balance-management process that transfers funds between your current account and savings account to maintain a predefined minimum balance.Transfers always originate from the current account, shifting excess funds to your savings account (Sweep Out), and shifting funds from your savings account to your current account, when the current account balance falls below the required threshold (Sweep In).

• BSIs set up between two savings accounts, or two current accounts will not be enabled. SWEEP IN/OUT can only operate between a current account and a savings account.
• If the BSI process originates from a savings account, it cannot be supported by the NTB SWEEP IN/OUT process and therefore these instructions will not be carried forward after the transfer date.
• Cross-currency arrangements (e.g.: LKR to USD or USD to LKR) are not permitted under NTB's SWEEP IN/OUT facility, and therefore such instructions will be excluded after the transfer date.
• BSIs created between different product types (e.g.: Current account to fixed deposit accounts or other non-savings account/current account combinations) cannot be enabled at NTB. Therefore, instructions will not be carried forward after the transfer date.
• HSBC uses two balance limits (a higher and a lower limit), while NTB uses only one balance limit. If your HSBC instruction has two limits, NTB will use the lower balance limit when setting up the SWEEP IN/OUT facility.
• If your instruction has only a very high balance limit and no lower limit, it cannot be set up at NTB and will therefore not be carried forward after the transfer.
• In the event you require the SWEEP IN/OUT facility, you may set up a new facility through the nearest NTB branch, after the transfer date.

Details of all existing BSIs as on 31-Dec-25 and that have transferred to your NTB accounts, will also be provided in your NTB welcome letter. Please note that the details regarding the BSIs setup from joint accounts shall be provided in the welcome letter designated to the primary account holder only.
If any BSIs are added/removed between 1-Jan-26 and 30-Apr-26 (both days inclusive), the same will be updated upon transfer of your accounts to NTB on the transfer date.

You will receive detailed instructions for pre-activation, along with your card. We encourage you to pre-activate your card once it is delivered to ensure a seamless experience. You will be duly notified when your card is ready for use, closer to the transfer date.

New NTB credit cards will be issued only for holders of active HSBC credit cards active at the time of transfer. You will receive the welcome letter from NTB before the transfer date containing further details and next steps required from your end.

All ESIs set up from your HSBC Current or Savings Account prior to the transfer date will be automatically transferred to your corresponding NTB account after the transfer, except the following:

• ESIs linked to Foreign Currency or cross-currency accounts
• ESIs linked to any payment method other than CEFT and within-bank payments

Please note the following :

1. In case of ESIs where both the debit and credit accounts are maintained within HSBC and both accounts are transferred to NTB, the ESI in the new debiting account at NTB will be automatically updated to reflect the new crediting account number at NTB.


2. We request you to review the ESIs transferred to your Nations Direct mobile banking app and provide acknowledgement. However, please note that ESIs will be processed regardless of whether the Nations Direct mobile banking app has been activated.


3. Details of all existing ESIs as on 31-Dec-25 and that have transferred to your NTB accounts, will also be provided in your NTB welcome letter. Please note that the details regarding the ESIs setup from joint accounts shall be provided in the welcome letter designated to the primary account holder only.


4. If any ESIs are added/removed between 1-Jan-26 and 30-Apr-26 (both days inclusive), the same will be updated upon transfer of your accounts to NTB on the transfer date.


5. You can set up new ESIs after the transfer date via the Nations Direct mobile / internet banking.

Please note the following:

• If you have set up an ESI, via a mobile banking app / internet banking, at any other bank, including NTB, where funds were sent to your HSBC account, please update the same to reflect your new NTB account number which corresponds to the HSBC account with effect from the transfer date.
• Please note that the ESIs set up at your existing NTB accounts, via Nations Direct mobile banking app / internet banking, shall not be automatically updated upon transfer to reflect your new NTB account number which corresponds to your HSBC account.

No, existing daily transaction limits applicable on HSBC mobile banking app and / or internet banking will not be transferred to Nations Direct mobile banking app / internet banking.

Please note that you will not be able to set up daily transaction limits on your Nations Direct mobile banking app / internet banking.

All 7 existing HSBC branches including Premier center will operate as NTB Branches and/or Private Banking Centers, upon completion of the transfer. Thereafter, you can continue accessing your current assigned Premier center or branch as operated under NTB. If you are eligible for the NTB Private Banking proposition, you will be informed of your assigned branch, closer to the transfer date.

The children's savings account at HSBC will also be transferred to NTB as part of this transfer.
All children's savings account details will be reflected in the welcome letter issued by NTB to the guardian.
Please note that debit cards issued for children's savings accounts will be delivered separately via courier and will not be included in the initial welcome pack.